Online Remote Diagnostics
The Maplan remote servicing solution fulfils a high degree of security to also be able to correspond to the requirements of secure remote servicing in industrial environments over a long period. This powerful and scalable VPN infrastructure enables servicing personnel to be securely connected to machines and systems via the internet using a portal. Operated in a professional data centre with guaranteed availability and 24x7x365 monitoring, this ensures maximum reliability and availability for the servicing of our machines.
The release of a machine for remote servicing always requires personnel interaction with the operator. The connection is always set up from the inside out in an upstream zone (DMZ / Portal), which is not found directly in the production network of the operator. On this portal, the authorized service personnel are connected to the machine, which has previously been registered by detection of a two-factor authentication.
Only established protocols such as IPsec are used in their current versions in order to establish a tunnel between two end points / networks. There are sufficiently strong cryptographic procedures used for encryption, such as currently AES with 256 bit key length.