Service with intellect and insight

SERVICES

We value our customers.

We at MAPLAN are known for our remarkable customer service. What sets us apart in this regard? A high level of technical know-how, years of experience,
short response times and eff ective communication. We are there for our customers, we understand their problems and we fi nd solutions! We see our customer-supplier relationships as partnerships.

That is our promise for a successful customer relationship.

The worldwide MAPLAN service branches across numerous European countries, the US, Mexico and China all guarantee our level of customer service
through trained technicians and engineers. They know all machines down to the last detail. If you need our customer support, we will be on site with concentrated competence!

MAP.care focuses on the customer. Because only in close cooperation we are able understand the specific challenges and solve them together..

Our service provides:

Service-Hotline

We are there for you and support you in the following concerns and challenges:

  • Expert service by trained engineers
  • Express service
  • Hotline for immediate troubleshooting
  • Online diagnosis & support with MAP.remote maintenance
  • Commissioning
  • Machine relocations
  • Installation and set-up of customer-specific functional enhancements
  • Upgrades
  • Service
  • Maintenance and repairs

Contact

MAPLAN GmbH
Maplan-Straße 1
A-2542 Kottingbrunn
Tel.: + 43 2252 790 909
Fax: + 43 2252 790 909 -101
E-Mail: helpdesk@maplan.at
Web: www.maplan.at